The report by the Centers for Medicare and Medicaid Services says Oracle's consulting work on the Cover Oregon site has suffered from an "overall lack of timeliness and quality." In addition, the vendor has been uncommunicative with state officials regarding key project details and uncooperative with other contractors, according to the report.
Oracle has failed to provide the state with comprehensive test results regarding the system's performance and functionality, the report said. The vendor has also given "very little insight" into plans for disaster recovery and continuity.
Instability in the system is affecting development and testing work, and "there is no true development or true test integration environments for developers and testers to properly test their code and test cases respectively," the report adds. "This creates an issue with untested code being introduced into the production environment."
Cover Oregon uses a vast array of Oracle products, which has raised a challenge, according to the report. "While there are other State Based Marketplaces utilizing elements of the Oracle product portfolio, CO has, without doubt, the most complex mix," it states. "As such, there are myriad Oracle technical resources required to maintain and support the system."
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